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Do You Need UCAS Personal Statement Help? - Online Preparation Course
Here are twelve ways to lower the number of calls that enter the contact centre. As a starting point to reducing call volumes, the contact centre should gather the top reasons why customers are calling in. Now the call types that you want to reduce have been decided, those in the contact centre should ask themselves: what are the alternatives for customers? This will help to identify pain points that are causing sharp rises in call volumes.